Warranties and Conditions

Reef Exclusive is committed to supplying aquarists with high quality aquatic animals, technical equipment and supplements. 

A warranty policy exists to give you confidence in the items we choose to ship to you.

When you order live fish and invertebrates from Reef Exclusive, your purchase is backed by our Live Arrival Guarantee.

What Corals are Provided with the Guarantee?

Unless otherwise stated in the item description, any coral purchased from Reef Exclusive includes the full 5 day guarantee. (for Acros 48 hours). Specialty items or corals considered to be "expert only" may not qualify for the guarantee and will clearly state this in the item description.

What if I have a DOA or a coral doesn't survive the first 5 days?

  Take a clear picture of the coral. We require a photo of the coral to ensure replacement and refund accuracy. Please make sure to take a clear photo under daylight (not actinic).
  Send us your picture and order information. Please send any photos and claims to reefexclusive@gmail.com. A representative will get back with you typically within one working day.
  Receive your replacement or refund. We will either replace your coral for a future order or give you a credit for the same amount for a new order.. We address all DOA claims on a case by case basis and are generally willing to use whichever method works best for you.
  Reef Exclusive offers a 5 day DOA guarantee.(for Acros 48 hours). As much as we may try to improve our shipping procedures, some corals do not survive the shipping process. Shipping is possibly the most stressful event a coral can experience and certain corals are more sensitive than others.

Returns

Returns are not possible. Please DO NOT send back any corals unless specifically requested to do so by Reef Exclusive.